Danielle KARLIKOFF sells both a custom design service and ready-made jewellery online.
Terms for Online store
Full refund can be accepted within 14 days of purchase if the item is in the condition that it was received (shipping costs excluded).
As Danielle KARLIKOFF only produces one-off and custom orders in individual quantities, exchange is not an option.
Terms for Custom Service
The custom jewellery service is a highly personal process. Each step of the process is made sure to be approved by the client in order to make sure that the final product is something the client will be more than satisfied with.
Payment for custom pieces are extremely flexible. Danielle KARLIKOFF allows for as many instalments to be paid over a time-frame of the client’s choice as long as the full amount is covered before delivery.
If the customer changes their mind before the piece has commenced production, a full refund will be issued.
If the client is not happy with the completed piece, a 50% refund will be issued when the piece is returned in the condition it was delivered.
*This has never happened before as the client is always kept in close communication about the progress of the piece so if something is not to their liking it is always amended before completion.